Frequently Asked Questions

For additional information about your Medela rental and what to return etc, please click the relevant question below.
If you can not find what you are looking for please contact our customer service team
on 0161 776 0400 and we will be happy to help.

How quickly can I get a rental pump delivered to me?

For all orders placed before 3pm Monday to Thursday we can offer a next day delivery service. Orders placed by 3pm on Friday will be delivered on Monday unless there is a bank holiday, in which case delivery will be Tuesday. Saturday can be selected for orders placed by 3pm on Friday at an additional cost.

We also have some rental agents spread throughout the country so please contact our offices on 0161 776 0400 for more information on these.

The pump, grey carry case and the yellow bottle holder, you can keep or dispose of the collection kits.

When you are ready to return your pump

Please go to return pump to create and print a return label. (keep a copy of the tracking reference from your label eg 1ZEA43559196712584)

Your original 5digit order number #N... and the serial number of your Symphony PLUS Breastpump will be required.

Place the pump, power cord and yellow bottle holder back into the grey carry case and then box up securely in the original cardboard box. (if you don’t have this, any box will do)

Attach your printel label securely to the box - removing any original labels if using the original box.

Find your nearest UPS Access Point

Take the box to the nearest UPS Access Point requesting confirmation of delivery. They will arrange to send directly to us.

Please ensure you check the standard collection time from your chosen UPS Access Point in order to avoid delays to the pump return, which may lead to your account being charged. 

If you have any questions regarding this please contact Medela Customer Service on telephone number 01617760400 alternatively please email [email protected]

Please ensure your breastpump is returned directly to your Medela Rental Agent

You can log into your account or create an account if you checked out as a guest. You will also receive regular automated emails seven days before payment is due.

If an error occurs you must contact our offices to discuss the matter, it may be resolved over the telephone, however if this cannot be resolved we will arrange an exchange of the pump as quickly as possible

You can see this by logging into your account. Please note - All  payments are made by recurring card payment, you may see a different date on your bank statement each month. This is due to the charges being made every thirty days and not monthly.

If you have any questions please email [email protected]

Please contact our customer service team via email to [email protected] as soon as possible so we can update our records.

Please contact our customer service team on 0161 776 0400 to discuss this matter.