When you are ready to return your pump
Please go to return pump to create and print a return label. (keep a copy of the tracking reference from your label eg 1ZEA43559196712584)
Your original 5digit order number #N... and the serial number of your Symphony PLUS Breastpump will be required.
Place the pump, power cord and yellow bottle holder back into the grey carry case and then box up securely in the original cardboard box. (if you don’t have this, any box will do)
Attach your printel label securely to the box - removing any original labels if using the original box.
Find your nearest UPS Access Point
Take the box to the nearest UPS Access Point requesting confirmation of delivery. They will arrange to send directly to us.
Please ensure you check the standard collection time from your chosen UPS Access Point in order to avoid delays to the pump return, which may lead to your account being charged.
If you have any questions regarding this please contact Medela Customer Service on telephone number 01617760400 alternatively please email [email protected]